London, United Kingdom (Urban Transport News): India’s renowned IT firm Tata Consultancy Services (TCS) has been selected by Transport for London (TfL) to design, implement and operate a new smart mobility system that will re-imagine the administration of taxi and personal vehicles in London. TfL has signed a contract with TCS for a period of 10 years with the possibility of a five-year extension.
Under this contract, TCS will digitally transform taxi and private fare licensing and administration, as well as implement continuous improvement and innovation to meet industry trends and customer demands. The contract will affect 115,000 taxis and private vehicles.
Amit Kapoor, Country Head, TCS (UK & Ireland), said:
With its innovative approach to managing urban transport with the use of technology and data, TfL is a leading transport authority in the world. The new TCS-designed technology system will meet TfL’s core objectives, enhancing the customer experience and enabling future requirements including connected, shared electric, autonomous vehicle registration.
As part of the expanded scope of work, TCS will design and launch the new system using its DigiGOV framework for rapid digital transformation. This will include an on-demand data and records management system. This new system will be flexible and extensible to comply with emerging policy requirements and laws. TCS will also conduct intensive training as part of the onboarding process.
“An efficient and effective licensing system is paramount for any regulator overseeing taxi and private fare operations in a world city. We are delighted to have signed this contract with TCS, as it ensures that our business Keeping pace with technological developments and providing licensees with the best possible service,” said Graham Robinson, General Manager, Taxi and Private Hire, Transport for London (TfL).
TCS is the largest IT services provider in the UK by revenue with approximately 18,000 employees and a significant contributor to the UK economy and local community initiatives across the country.
Transport for London (TfL) is a local government body responsible for most of the transport network in London, England.